Terms and Conditions
Kingston Upon Thames Movers Terms and Conditions
These Terms and Conditions set out the basis on which Kingston Upon Thames Movers provides removal, relocation, storage, packing, and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 We, us, our refers to Kingston Upon Thames Movers, the provider of removal and related services.
1.2 You, your refers to the customer, being the person, firm, or company who requests our services.
1.3 Services means any removal, relocation, packing, unpacking, storage, delivery, loading, unloading, or associated services provided by us.
1.4 Goods means the items that you request us to move, transport, store, or handle in any way.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.
1.6 Working day means any day other than a Saturday, Sunday, or public holiday in England.
2. Scope of Services
2.1 We provide local and regional removal and related services, including domestic moves, office moves, packing and unpacking, and short-term storage where agreed in advance.
2.2 The specific services to be provided will be as set out in our written quotation and confirmed at the time of booking.
2.3 Any additional services requested on the day of the move that were not included in the original quotation may incur additional charges, which will be agreed with you before such services are carried out.
3. Booking Process
3.1 You may request a quotation by providing accurate and complete information about the properties, access conditions, inventory of goods, and required dates and times.
3.2 Quotations are given based on the information you provide. If this information is incomplete or inaccurate, we may adjust the price or, in some cases, decline to carry out the service if it is impractical or unsafe.
3.3 A booking is not confirmed until we have issued written confirmation. Verbal quotations or availability discussions do not constitute a binding contract.
3.4 We reserve the right to refuse or cancel a booking at our discretion where safety, legal compliance, or operational constraints make the service unsuitable.
3.5 It is your responsibility to notify us of any changes to your requirements as soon as possible, including changes to dates, addresses, access, parking arrangements, or the volume of goods.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are based on the information supplied by you and are valid for a specific period as stated on the quotation, after which they may be subject to revision.
4.2 Quotations normally include labour, vehicle use, and reasonable travel within our usual service area. Congestion charges, parking charges, tolls, and similar charges may be added where applicable.
4.3 The quoted price may be adjusted if:
a. The move involves additional items or services not originally disclosed.
b. Access is significantly more difficult than described, including stairs, narrow doors, or long carrying distances.
c. There are delays beyond our reasonable control, including waiting for keys, delayed access to properties, or waiting for third parties.
d. Work is carried out on weekends, public holidays, or outside usual working hours where not originally quoted.
4.4 Any additional charges will be discussed with you as soon as reasonably possible.
5. Payments and Deposits
5.1 We may require a deposit at the time of booking. The amount and due date of the deposit will be stated in the quotation or booking confirmation.
5.2 Unless otherwise agreed in writing, the balance of payment is due either in advance of the move or on completion of the service on the same day.
5.3 Payment must be made using an accepted payment method as notified by us. We do not accept payment in the form of post-dated cheques.
5.4 If payment is not received on the due date, we reserve the right to withhold services, to suspend ongoing services, or to retain goods until payment is made in full.
5.5 We may charge interest on overdue amounts at the statutory rate allowable in England from the due date until the date payment is received in full.
6. Cancellations and Amendments
6.1 You may cancel or amend a booking by providing notice in writing. The date of cancellation will be the date on which we receive your notice.
6.2 Cancellation charges may apply as follows unless otherwise agreed:
a. Cancellation more than seven working days before the agreed service date: deposit may be refunded or transferred, subject to our discretion.
b. Cancellation between two and seven working days before the agreed service date: up to 50 percent of the quoted price may be charged.
c. Cancellation less than two working days before the agreed service date or on the day of service: up to 100 percent of the quoted price may be charged.
6.3 If you postpone the service, we will make reasonable efforts to accommodate the new date and may transfer part of any deposit paid, subject to availability and any additional costs incurred.
6.4 We may cancel or postpone the service due to circumstances beyond our control, including severe weather, road closures, accidents, vehicle breakdowns, illness, or legal restrictions. In such cases, our liability will be limited to refunding any amount you have paid for services not yet provided, or rescheduling the service where possible.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that adequate and lawful parking is available for our vehicles at all relevant locations.
b. Obtaining any necessary permissions, permits, or parking dispensations from local authorities or third parties.
c. Being present, or arranging for an authorised representative to be present, during collection and delivery.
d. Properly securing, labelling, and preparing your goods for transport, unless we have agreed to provide packing services.
e. Removing or securing valuables, important documents, and items of exceptional value, and notifying us of any particularly fragile or high-value items.
7.2 You must not request us to carry any goods that are illegal, dangerous, explosive, highly flammable, or otherwise prohibited by law or by these Terms and Conditions.
7.3 You must ensure that the properties are accessible, safe, and ready for the move, including clearing pathways, stairs, and entrances.
8. Goods Not Accepted for Removal
8.1 Unless expressly agreed in writing, we will not carry or handle the following items:
a. Hazardous materials, including gases, fuels, chemicals, and toxic substances.
b. Explosives, firearms, or ammunition.
c. Live animals or plants that require special conditions.
d. Perishable goods requiring refrigeration or special handling.
e. Cash, precious metals, jewellery, watches, or items of exceptional value.
f. Important documents such as passports, financial documents, or deeds.
8.2 If any such items are included without our knowledge or consent, we shall have no liability for loss, damage, or consequences arising from their presence, and you will indemnify us against any resulting claims or costs.
9. Waste Regulations and Disposal
9.1 We are not a general waste disposal company. We will only remove items as part of an agreed removal or clearance service and in accordance with applicable waste and environmental regulations.
9.2 Any disposal or clearance service must be agreed in advance and may incur additional charges, particularly for bulky items, electrical goods, or materials subject to special disposal rules.
9.3 We will not remove or dispose of controlled, hazardous, or regulated waste, including but not limited to asbestos, clinical waste, chemicals, oils, or gas cylinders.
9.4 You are responsible for ensuring that any items you ask us to remove are lawful to dispose of and do not breach any environmental, recycling, or waste management regulations.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods shall be limited as set out in this section.
10.2 We are not liable for loss or damage arising from:
a. Your failure to adequately pack or protect items where we have not been contracted to pack them.
b. Inherent defects or vulnerabilities in items, including wear and tear, fragility, or pre-existing damage.
c. Normal minor scratches, scuffs, or marks that are consistent with handling and transport.
d. Loss or damage caused by circumstances beyond our reasonable control, including accidents, weather, or third-party actions.
10.3 Our liability for any single item or for the total of goods moved may be limited to a specified amount per move. Details of any applicable limits and optional additional cover will be provided upon request or within your quotation.
10.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss arising from delays, missed appointments, or failure to complete the move on a particular date.
10.5 You may wish to arrange your own separate insurance cover for your goods during transit and handling, particularly for high-value items.
11. Claims and Complaints
11.1 You must inspect your goods as soon as reasonably possible after delivery. Any visible loss or damage should be reported to us on the day of the move or, at the latest, within a reasonable period thereafter.
11.2 Any complaint or claim must be made in writing and should include full details of the issue, supporting evidence wherever possible, and any relevant documentation.
11.3 We will investigate complaints and claims in good faith and may request access to inspect any alleged damage. You agree to cooperate with our investigation.
11.4 Failure to notify us of a claim within a reasonable period may affect our ability to investigate and may limit or extinguish any liability we may have.
12. Delays and Access Issues
12.1 We will make reasonable efforts to adhere to agreed dates and times, but these are approximate and may be affected by traffic, weather, road incidents, or other factors beyond our control.
12.2 If we are delayed due to reasons within your control, such as waiting for keys, lack of access, or incomplete packing where we were not contracted to pack, we may charge for waiting time or additional hours at our standard rates.
12.3 If access to either property is significantly restricted, unsafe, or unsuitable, we may refuse to move particular items, or we may propose alternative methods which could incur additional costs.
13. Storage
13.1 Where we agree to store your goods, they will be stored at a suitable facility chosen by us, which may be operated by a third party.
13.2 Storage charges will be payable in advance at the rates notified to you. We may adjust storage charges by providing reasonable notice.
13.3 You must keep your contact details up to date while your goods are in storage. Failure to pay storage fees may result in us exercising a lien over the goods and, after reasonable notice, disposing of them to recover outstanding charges.
14. Right of Lien
14.1 We shall have a legal right to keep possession of some or all of your goods until you have paid all sums due under the contract, including any storage charges or additional costs.
14.2 If amounts remain unpaid after reasonable notice, we may sell or dispose of some or all of the goods and apply the proceeds towards the outstanding sums, returning any balance to you where possible.
15. Data Protection
15.1 We will collect and use your personal information only as necessary to provide the services, manage your booking, process payments, and meet our legal obligations.
15.2 We will take reasonable steps to keep your personal information secure and will not sell or share it with third parties except where required for the provision of services, for legal compliance, or with your consent.
16. Variations to These Terms
16.1 We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract, unless a later variation is agreed in writing by both parties.
16.2 No employee or agent has authority to make any representation or agreement that alters these Terms and Conditions unless confirmed in writing by an authorised representative.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary or, if that is not possible, deleted.
17.2 The remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the services provided shall be governed by and construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of services.
By booking or using the services of Kingston Upon Thames Movers, you confirm that you have read, understood, and agreed to these Terms and Conditions.
